5 tips to consider when responding to negative online reviews


Five Steps To Successfully Navigate Negative Online Reviews

http://searchengineland.com1/7/13

In fact, a Harvard study conducted in 2011 found that a one-star increase among Yelp reviews of Seattle restaurants led to 5-9% growth in revenue. Given the impact negative reviews can have on a company’s online

5 tips to consider when responding to negative online reviews

1.  Prevent Customers From Being Compelled To Write Negative Reviews

2.  Cool Down First, Then Write Private Response

3.  If Review Remains Unchanged, Evaluate Public Response

4.  Legal Action Is Last Resort

5.  Encourage Positive Reviews To Offset Negative Reviews

Recommended Reading


Leave a Reply

Facebook

Twitter

YouTube

LinkedId