How to Handle Negative Online Reviews


How to Respond to Negative Comments Online: (1) Focus on the facts and neutrally and nicely correct any errors; (2) disagree, but politely; (3) let other readers’ comments to the naysayer do the talking; and (4) if the commenter has a point and you are wrong, say so. Lastly, don’t take it personally, and just let it be. Some angry, negative comments simple don’t deserve a response.

How Should I Handle Negative Online Reviews? -Karen Leland

http://www.entrepreneur.com3/4/13

More Tips on How to Combat Negativity:  The most important lesson to be learned, is never to take things personally. You have to be prepared to take the good with the bad, but there are a few ways you can deal with the bad…

  • Disable Comments
  • Interact With Your Audience
  • Give People a Reason to Come Back
  • Kill Em’ With Kindness
  • Block and Ignore

How to Deal With Negative Criticism Online – Autumns Eyes

http://www.autumnseyes.com3/6/13

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